This makes it very scalable; Klinik’s online triage system can be used for a small practice with just a handful of services - or it can be used for entire networks, with hundreds. Klinik Access’ user friendly AI clinical assessment and patient flow management technology capture’s high-quality clinical data. Its unique algorithm interprets the patient’s symptoms, which it translates into a set of differential diagnoses and estimates the urgency of the care needed. Through custom workflows, the patient is automatically directed to the right point of care. Klinik is more individualised and the responses you give will affect the questions the system asks. Today’s patients are experiencing major barriers in accessing healthcare in a timely way. People are lost in the system, not getting the treatment they need in a timely manner while the professionals are heavily burdened. For healthcare professionals, the current processes cause delays and waste resources, potentially impacting on patient care. Easy-to-use online interface: Klinik Access is an easy-to-use online service. It works on all your devices – your phone, tablet, laptop or desktop computer and you do not need any login details. Klinik has a great user experience – 90% of users rate the online service as good or excellent.

After this, Klinik will assign you to the right point of care, which could be with your GP or a pharmacist, specialist or an emergency care facility. Once approved by a healthcare professional, your assigned care provider will be in touch to make an appointment.The AI asks dynamic questions based on the information provided by the patient, following the history-taking approach carried out by a clinician. It sparked somewhat of a digital revolution in primary care. Accelerators were established in each NHS region to share lessons on digital transformation, whilst the launch of the new GP IT Futures framework, a new environment for procuring clinical IT systems for GPs, set out ‘to ensure that patients and the NHS can safely and securely access and share primary care data in real-time’, a historical challenge for the sector. Your information is stored in the cloud, so assuming you have a desktop, laptop, tablet, or smartphone; you can run your clinic with confidence and ease. Everything you write into the Klinik form is secure and confidential, and copied into your medical record. PushDoctor Appointments Self-care: The patient can manage the condition themselves with the help provided by Klinik Access.

Practice staff can transfer the case to the right member of the practice team or group, using Klinik’s patient flow management technology. Some practices have an acute team, for example, who look at urgent cases. Others use admin teams for routine non-clinical enquiries. We are aware that at the moment getting an appointment means a long wait on the phone lines (if you can even join the queue) at 8am; this isn’t fair for patients, or our call handling staff. We want all patients to have the same opportunity to access our services and for us to be able to prioritise based on clinical need. New system In early July 23 we are implementing a new system called Klinik. We believe it will help us eliminate the 8 am telephone lottery. Once you have activated your account, you can log into the professional interface using the login window shown in image 2. Klinik’s AI online triage and patient flow management solution can manage all incoming demand through the same platform. Its intuitive patient interface can handle enquiries coming through online, while a telephone module provides the possibility to capture 100% of inbound enquiries (online & telephone) in the same system.The online system developed by us is an excellent example of how digitalisation can help provide practice patients with better healthcare services, give professionals more time for encountering people and create significant cost savings” says Dr Petteri Hirvonen, CEO at Klinik Healthcare.