Enjoy that post-treatment feeling and don’t rush. You’ll maximise the results of your massage or facial if you see it as an extension of your treatment.

We had a wonderful time and could not have wished for better service during our stay. We were non preferred all inclusive. We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests. By entering the Spa, passing through the changing room, and remaining stationary in the pool, energy and health are restored at 10 points per second [1]. No, your mobile beauty therapist will provide everything you need for the treatment including treatment beds and towels.The Sensory Retreats range brings you a collection of holistic wellbeing products inspired by the spa industry. Introducing self-heating eye masks and wellbeing oils, to create a truly immersive massage experience. To our future guests we remain ever approachable. Reach out to us at [email protected] f9or any assistance you may require. We stayed at this hotel for a short (7 night) winter break. It is situated in a quiet secluded location which is perfect for those that prefer to get away from the touristy areas of the island. Secondly the main restaurant, “World Cafe”, which is self-service buffet style, was not five star standard compared to other five star hotels we have stayed in. Much of the food was rather bland. The fresh fruit at breakfast was limited and we had to frequently ask staff to refill items such as bread for toasting, bottled water etc. There was a limited supply of warm/hot plates meaning the food was frequently served on cold plates, which resulted in the food being barely warm by the time you returned to your table. Also some of the waiting staff clearly need training in how to be more customer-focused, some being very brusque. We were never offered a wine list and had to request one on every occasion, with the staff assuming we always wanted the house wine - an opportunity missed for hotel revenues! Frequently we were asked to share a menu, strange that there weren’t enough to go around!

Whether you’ve been gifted a trip or treating yourself, once you’ve booked your chosen spa, make sure to do some research into their grounds and facilities. The service was great and the guest services team were excellent. Chloe and Julia deserve a special mention. Top of class. Another night we ate in the in-house fish restaurant, Oceana. Here the service was much better, although we found our main course, cod, very dry.We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; please be certain Mar & Luis will be cheered for the amazing service they are providing every day. I took some yoga classes with Isobel. What a beautiful soul she is. Isobel practices with the heart and mind as a priority and blends a gentle physicality with a comforting serenity. The practice is outdoors, so feeling the sea breeze gently blowing against our bodies made the sessions all the more special. We really enjoyed the food and have to say the service was always above par. Sushi bar guys, Ursula and all the rest at the pool and evening bars.

Whether you’re the blushing bride-to-be or the chic wedding guest, 2023 is the biggest year for weddings. However on our last night we returned to our room following after dinner drinks to discover that a conference group booked into the hotel for that weekend were having a disco at the open air Lounge VERY close to our room. I phoned Guest Services just to ask when the disco would finish, thinking that if it was midnight we could turn the TV on to drown out the thump thump thump of the disco. I was appalled to be told it would be 2am. The lady said it had nothing to do with the hotel as the conference people and booked and paid for the event! A disparaging or sceptical view many be intentioned or not, we will always investigate to achieve an optimum outcome for our valued guest. Professional etiquette and dutiful observance of our responsibilities are paramount. If you’re not intending on using the facilities, arrive 20 – 30 minutes before your treatments to allow time to sit, relax, grab a drink and take in your surroundings. If you’ve rushed in or late, you won’t be able to enjoy the experience as much, as well as impact on the others that follow you.The hotel also has four ‘speciality’ restaurants, but despite the hotel apparently being full, they were not all open on the same day, instead operating a rota system, leading to waiting for tables, and on two occasions we just gave up and returned to the self-service buffet. It may be that, following Covid, they have reduced staff numbers or been unable to recruit in sufficient numbers… As a team we are thankful for your compliments and special mentions to Borja, Konte, Laura, Isabel and myself. In reporting your issues to "Guest Experience" and to Laura we were able to solution things. This is what we do best and we thank you for allowing us to act in your interest, to achieve a better experience. "Customer Service at its best", what a wonderful compliment to Laura, she is glowing! We are thrilled that she received such praise. A step a lot of people forget, make time to use any relaxation rooms available after your treatment and don’t run home straight away. What a truly wonderful tribute to our hotel. Your amazing review has touched us all at Secrets Lanzarote, we are blushing with pride. As a team we must thank you for your generous compliments and detail. We value every guest and work to ensure their maximum enjoyment of our facilities.